Welcome!

On behalf of the on-site team, the Board of Directors, and Elite Alliance Hospitality, we extend a warm welcome to the Seasons at Sandpoint Community!

This guide is intended to aid you with information that will help you move into your new residence, and to better acquaint yourself with Seasons Community, operations and all that it offers.

As you get settled into your residence, if there is any way we can make your Seasons homeownership experience more enjoyable, please do not hesitate to let us know.

Should you have any questions, please contact me or Owner Services at (208) 255-1054.

Best regards,

Scott Olpin

General Manager

www.seasonsatsandpoint.com

Board of Directors and Managing Agent

The Seasons at Sandpoint Association is overseen by the Board of Directors and managed by Elite Alliance Hospitality, LLC who serves as the Managing Agent.

The Board of Directors consists of four members and is the governing body of the Association, responsible for the affairs of the Seasons Community. The Board is responsible for policymaking, while the Managing Agent is responsible for executing day-to-day operations and implementing board-made policy.

Elite Alliance Hospitality, formerly DCM Hospitality, LLC, was established in 2005 to provide customized property management services for luxury properties in throughout the U.S. and world. They have multiple properties in the US and in countries such as Mexico, Bahamas, Panama, Costa Rica, Anguilla and Italy.

Elite Alliance Hospitality has been managing the Seasons at Sandpoint Association since 2009 and employs the on-site employees. Their expertise is in managing the day-to-day operations and associated requirements pertaining to private residence communities, residence clubs and boutique hotels.

Their executive management team consists of professionals experienced in delivering luxury hospitality and property management services.  The executive team works closely with the on-site General Managers and Department Managers to develop and guide the on-site team to manage the day to day operations, service delivery and to ensure Association requirements and compliance are achieved. Our collective goal is to work together to develop processes and procedures to ensure Owners and guests are provided with the highest level of quality service and that their expectations are surpassed.

In addition, Elite Alliance Hospitality provides rental management services. The Elite Alliance Hospitality Program allows Owners to maximize their investment through recurring revenue on all rental guest bookings. The benefits include enhanced marketing activities, year-round upkeep via maintenance, housekeeping and other key advantages. Also, by entering into an Elite Alliance Hospitality Agreement, Owners are afforded membership in Elite Alliance®, their affiliate exchange company, comprising of a high-end portfolio of luxury Residences, Residence Clubs and resorts in popular destinations around the world. The exchange serves as a passport to premier travel destinations.

Seasons at Sandpoint Retreat

Main Number: (208) 255-1054

Facsimile: (208) 255-2196

Address: 424 Sandpoint Avenue, Sandpoint Idaho, 83864

Board of Directors

Cliff Mort

Teague Mullen

Janae Gravelle

Michael Romine

Elite Alliance Hospitality Rentals

Melanie Brumbaugh

(214) 396 -7179

mbrumbaugh@elitealliancehospitalty.com

www.elitealliance.com

Elite Alliance Hospitality

Kevin Ceneviva

(214) 393-2840

kceneviva@elitealliancehospitality.com

www.elitealliancehospitality.com

General Manager

Scott Olpin

(208) 255-1054

solpin@seasonsatsandpoint.com

Facilities Manager

David F.

(208) 946-6066

maintenance@seasonsatsandpoint.com

Owner Services

Janet – Alison – Jessica

(208) 255-1054

ownerservices@seasonsatsandpoint.com

Property Watch/ Maintenance

Jim – Mike – Jana

(208)946-6066

Housekeeping 

Lindsey – Michelle

Move In and Move Out Policies

As moving into or out of a residence can be very trying, we have created the following policies to help your move be as pleasant as possible for both you and your Seasons at Sandpoint neighbors.

  1. Moves must be scheduled at least one week in advance and can be arranged on a first-come-first-served basis by submitting a completed Moving Reservation Form, attached hereto Exhibit A, to Owner Services.
  2. Moves are permitted Monday through Friday, from 8:30 A.M. to 5:00 P.M.
  3. Moves are not permitted on Holidays.
  4. As a courtesy to your neighbors, only one resident move in or out per day is allowed.
  5. Use of elevators requires appropriate padding (provided and installed by the employees).
  6. Carpeting in common areas over which move activities take place must be protected from wear & tear (to be provided and installed by mover).  Where multiple days of activity are planned, the carpet protection must be removed and stored inside the residence each night.
  7. Use of the Seasons’ luggage carts and utility carts are prohibited.
  8. Trash generated by the move must be removed from property and disposed off-site.
  9. Please contact the office the morning of the move to confirm time of arrival.
  10. Any damage caused by moving truck or move is the responsibility of the Owner.
  11. Your initial move-in fee will be waived. However, a $200 moving fee is due and payable to the Seasons at Sandpoint Association for any future moves.  This fee has been established by the Board of Directors to defray the costs borne by the Association related to the move, including but not limited to coordination of personnel, preparation of elevators, enforcement of moving policies, and repair of minor damage.  This fee is non-refundable.
  12. A completed Moving Company & Contractor Entry Authorization Form, attached hereto Exhibit B, must be submitted to the Association should you require us to grant access to your residence in your absence.
  13. Upon arrival, the driver’s license of the Contractor’s vehicle driver must be provided to gain access to the residence and will be held by the General Manager until their return and an inspection of the Association’s Common Areas accessed by the Contractor.
  14. Trucks and/or vans may park on Sandpoint Avenue or in multiple spaces while active loading or unloading occurs.  Other vehicles and passage on the road may not be blocked. Once loading or unloading is complete, delivery vehicles must be removed to a designated area.

Questions concerning these policies should be directed to the General Manager.

Relocation Information

Ting Wireless Internet

Ting Wireless

1-844-846-4994 – help@ting.com

www.tingstatus.com

Provided by Association

Gas

Avista Utilities

(509) 489-0500

www.avistautilities.com

Provided by Association

Land Line Telephone

Ziply Fiber

1-866-947-5988

www.ziplyfiber.com/helpcenter

Owner Must Set-up

Electric

Avista Utilities

(509)489-0500

www.avistautilities.com

Owners must set-up

Water/Sewer/Garbage

City of Sandpoint

(208) 263-3136

(208) 255-2946 Emergency shut-off

www.Cityofsandpoint.com 

Provided by Association

Sandpoint Chamber of Commerce

(208) 263-2161

www.sandpointchamber.com

DMV – Driver’s License Office

(208) 265-1431

Bonner County Daily Bee (newspaper)

(208) 263-9534

www.bonnercountydailybee.com

Spokesman Review (newspaper)

(509) 459-5000

www.spokesmanreview.com

Bonner General Hospital – Emergency Room

(208) 265-4733

Lake Pend Oreille School District – Main Office

(208) 263-9525

Security

We are committed to ensuring the privacy and exclusivity of Seasons at Sandpoint and ask all Owners and their guests to assist in this endeavor whenever possible.

Property Watch

Property Watch is not a substitute for professional security or police services. Our Property Watch staff is available 8:00 A.M. to 10:30 P.M.  Sunday thru Thursday, and 8:00 A.M. to 11:00 P.M.  Friday & Saturday.  Anyone observing unlawful, dangerous or disruptive behavior should report concerns to Property Watch by calling (208)-946-6066.  Solicitation is prohibited and should also be reported.  Always call 911 if there is an emergency or dangerous threat.

Parking

All Owners shall only park in their designated, assigned space.  If an Owner leases his or her residence in accordance with the Association’s Declaration, the tenant may only utilize the Owner’s assigned parking spaces, and may not use the visitor parking spaces, nor any other Owner’s assigned parking space. Guests shall only utilize designated guest parking spaces.  Owners should advise their guests of the visitor parking locations. Contractors shall only utilize designated contractor parking spaces or park offsite.

Two motorcycles per residence will be permitted.  Motorcycles will not be allowed to start and idle in the garage but for exiting or entering only.  Motorcycles will not constitute a vehicle and can be stored in the parking space along with a vehicle as long as the vehicle in the parking space does not exceed the space and protrude into the drive area.

Management strictly enforces all Parking Rules and Regulations.  Any violations will result in a violation penalty.

Entry Access Control

Owners have been provided a fob, which allows Owners access through Common Areas of the Retreat and grounds.  The fob will allow access to the Retreat 8:15 A.M. to 10:15 P.M.  Sunday thru Thursday, and 8:15 A.M. to 11:15 P.M. Friday & Saturday.  Simply hold the fob over the reader panel located near each door that offers Entry Access Control.  A short electronic beep will sound which releases the door locks and allows a 10 second delay to open and access.

To ensure the privacy and exclusivity of Seasons at Sandpoint, we ask Owners to notify Owner Services or Property Watch if you are expecting any guests or visitors. We realize that not all guests are expected, and we will make every effort to notify the Owner regarding anyone wishing to visit to gain authorization for entry.  However, we will not permit any unauthorized party to enter the property or Owner residences without permission.

Lock-outs

It is recommended that you make a copy of your residence key and keep it in a secure location near your residence. Should a key be misplaced or lost after hours, Property Watch will not be able to open any residence. Property Watch does not have master key access to residences after hours.  Owner Services can assist in lock-outs during Retreat hours of operation.

Garage Door Opener

Owners have been provided a garage door opener for convenience and safety.  For Buildings 2 and 3, the opener is not needed inside the garage to exit.  Simply drive the vehicle up to the garage door.  A sensor pad, located in front of the door, will automatically open it.  For Building 7, Owners will need to use the opener to open the garage door to enter and exit.

Garbage Removal

A trash room is located on each floor of each residential building.  Please be sure the household garbage is in tied garbage bags before placing in garbage bins. Garbage from this room is collected each day by maintenance and property watch.   If Owners have large items such as cardboard, boxes, crates, etc. or odorous household waste please place them in the property dumpster in the garage.

Pets

Registration

Seasons at Sandpoint is a pet friendly community.  All pets (a maximum of two per residence) must be registered with the Association, attached hereto Exhibit C.

Pet Stations

Pet stations are provided throughout the property for your convenience.  Please clean up after your pet.

Rules of Conduct

All dogs must be leashed at all times when on any Common Areas outside of the residences.  Dogs may not run free in any common areas (hallways, sidewalks, lawns, walkways, etc.) at any time. This rule is to ensure the safety and respect of all our Owners, guests and employees.  Remember, not all Owners and guests may be as welcoming and fond of dogs. Some Owners have a genuine fear of dogs.  Please be respectful.

Pets are also not allowed on the beach, pool or hot tub decks in accordance with health regulations.

Additional Pet Information

Consult Owner Services for more information such as Pet Friendly Hikes and a list of local veterinarians and groomers.

Seasons Amenities and Services

Sandpoint and the majesty of all its surroundings provide a year-round playground for all ages. We are proud to call it home and eager to help our Owners and guests explore its multi-faceted nature.

Every part of Seasons is designed to enhance the living experience within the residences, within the Seasons Community and in and around the Sandpoint area.  Our Owner Service team provides personal, high-touch services to attend to the details of coming and going and enjoying the pleasures of the lake, mountains and town.

In effort to manage the day to day operations, Association Rules and Regulations have been developed and approved by the Board of Directors. These Rules and Regulations are designed in the best interest of the Association, Owners and their guests, attached hereto Exhibit D.  In advance, we appreciate Owners assistance and adherence to these Rules and Regulations and we request that if you have any questions, please direct them to the General Manager.

Enjoy an evening dining lakeside.

 

The Retreat

 

·   Owner Services

·   General Manager’s Office

·   Great Room, Kitchen & Dining Alcove

·   Daily Coffee & Tea Service

·   Wireless Internet

·   Fitness Room

·   Showers and Lockers

·   Heated Swimming Pool

·   Year-Round Hot Tub

 

Hours of Operation: 9:00 A.M. to 4:00 P.M. Tuesday thru Saturday, 9:00 A.M. to 1:00 P.M. Sunday and Monday.
Coffee & Tea Service 8:00 A.M. to noon daily. A fob is needed for entry.

 

Fitness Center 5:00 A.M. to 10:00 P.M. daily (access doors to fitness center will lock at 10:00 P.M.) A fob is needed for entry. 

 

Usage Policies The Retreat’s Great Room is open on a first come first serve basis, however, any gathering of over 12 people will require a reservation. No smoking is allowed in the Great Room, pool area or Common Areas.  No wet undergarments are allowed in the Great Room. After 4:00 P.M., children under the age of 18 must be accompanied by an adult.  An adult is defined as a person 18 years of age and older.

 

 

 

Owner Services & General Manager

Our Owner Services staff are in the front lobby of the Retreat on the second level.  They provide a variety of services from concierge assistance to homecare coordination to communication. If there is anything we can do to help make the Owner and guest experience more enjoyable, please let us know.  Our General Manager’s office is also located in the lobby.

Great Room and Dining Services

The Great Room located on the second level provides a relaxing atmosphere and breathtaking views of Lake Pend Oreille, forested mountains and beyond. Our daily coffee and tea services are provided here.

Planning a social gathering? Reserve the Kitchen and Dining Alcove in the Retreat and send out invitations.  Let Owner Services know how we can help. For events, exceeding 12 attendees, Owners must rent the Great Room for exclusive use which is a privilege reserved only for Seasons’ Owners.

Wireless Internet Access

Secure wireless Internet access is available in the Retreat. Consult Owner Services for the wireless key access codes.

Pool

Take a plunge in the hot tub following a hard day on the mountain or pleasantly draining day in the sun.  Located at the base of the Retreat, both the pool and hot tub are heated year-round. Please note during the Winter season, both are covered to conserve heat.  To have the covers removed, simply notify Property Watch.

Fitness Center

Located on the first level of the Retreat, the Fitness Center offers a variety of equipment.  A shower and locker facilities are located across the hall in the Women’s and Men’s restrooms.

Please note, Children ages 8 to 16 must be accompanied by an adult; no children under 8 may be in the Fitness Center under any circumstances. An adult is defined as a person 18 years of age and older.  Pets are not allowed in the Fitness Center.

Pool & Hot Tub Rules

We ask that all Owners and guests observe the following rules to ensure enjoyment and safety for all:

  • Children under 13 years of age must be supervised by an adult (inside the pool enclosure) at all times. An adult is defined as a person 18 years of age and older.
  • No smoking is allowed on the pool deck.
  • Glass containers are not allowed in the pool area.
  • No rafts, snorkels, fins, balls, or any other toys allowed in pool.
  • Only radios with earphone are allowed.
  • Children are not to run, skate or play on roads, walkways or in the pool area.
  • All persons wearing diapers must wear a protective covering to prevent spillage into the pool. Children not toilet trained must wear a swim diaper.  No disposable diapers please.
  • Everyone must shower before entering the pool.
  • Conventional swimsuits must be worn in the pool. No cut-off jeans, please.
  • No food or glass containers are allowed in the pool or on the pool decks. Food may be consumed in the dining areas adjacent to the pools and hot tub outside of the enclosure.  All trash and debris must be disposed of in the provided trash receptacles prior to leaving the pool
  • If chairs or lounges are moved, please put them back in their original location before leaving the pool area.
  • No dogs on the pool deck.
  • No running or horse play. And out of courtesy for your neighbors, please keep “the volume” at reasonable levels.

 

 

Title

 

The Marina

 

·   Dock Hands

 

Hours of Operation: The Marina’s Operations and Access is seasonal. Once opened, the Marina is typically staffed from 7:00 A.M. am to 7:00 P.M. daily.
 

Dock Hands

Seasons’ Dock Hands are eager to help the Marina Slip Owners.  Here’s just a few of the services that they provide:

  • Assistance with preparing boat for launch.
  • Offering tips on the best picnic spots, fishing holes and accessible restaurant destinations.
  • Guiding boats out of and into the Marina and providing docking assistance.
  • Bringing bagged ice to your boat.
  • Assistance with arrival moorage.

 

 

Other Lakefront Amenities

 

·   Al Fresco Beachside Dining (seasonal)

·   Beach

·   Outdoor Barbeque Grills

 

Hours of Operation: 8:00 A.M. to 8:00 P.M. daily
 

 

 

Al Fresco Beachside Dining (Seasonal)

Seasons Al Fresco Dining Alcove is the perfect enclave to host a private dinner party. The gas grills and outdoor living space can be reserved by contacting Owner Services.

Beach (Seasonal)

The employees maintain the Beach daily, we request that you remove your personal belongings and debris when you leave. Fires in the fire ring can be coordinated through Owner Services and must have an employee start the fire and extinguish the fire due to fire and safety issues.

Outdoor Barbeque Grills

Grills are provided on a first come first serve basis. Trash cans are provided nearby. All Owners are required to leave the outdoor dining and grill areas in good condition following each use.  If you need assistance, please contact Owner Services.